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ECD adds new services to its innovative last-mile delivery offerings

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Since the installation of the first Easy Collect & Drop (ECD) Lockers in September 2020, ECD has started making waves in the last-mile delivery industry. As a new age delivery organisation, ECD aims to continue meeting customer last-mile delivery needs through its existing delivery options, for example smart locker technologies and introduce further innovations and service offerings, in the form of door-to-door delivery and various collaborations with partner stores, to make sending and receiving parcels a convenient and affordable experience to all customers.

ECD’s Business Philosophy

Delivery guy carrying a parcel
Photo by RODNAE Productions from Pexels

ECD understands that last mile delivery is fundamental for businesses. The future of delivery involves keeping up with trends and offering customers the best experience that fits their constantly changing needs and desires. ECD strives to offer a comprehensive delivery service which is characterised by low costs and high-quality service.
ECD’s main goal is to offer customers the most affordable and the most convenient delivery experience by tailoring their wide range of services to business or individual needs and requirements.
Given the many challenges of last mile delivery in South Africa, ECD offers businesses and customers alike a delivery that goes beyond being a simple service. They strive for an enjoyable and hassle-free experience whereby your delivery needs can be met. ECD enjoys taking advantage modern technologies, which includes innovation, touch and feel user experiences, store-involved deliveries, smart lockers and GPS tracking.

ECD Driver using ECD Locker for delivery
ECD Locker

ECD is continuously growing and is excited to explain the introduction of their new services.

ECD’s new service offerings

Due to the major changes in the proposed services and operational costs, ECD has introduced new parcels delivery models. The new service offerings will include:

1. Door-to-Door delivery

As the name suggests, door-to-door delivery involves the parcel being picked up from the customer’s door and thereafter will be delivered to the recipient’s door. This price for this service starts from R50, depending on the size of the parcel and the distance between the two locations.
Door-to-door service offers customers convenience as it is a simple method of delivery which guarantees that the parcel will make it from point A to point B with little to no issues due to a single point of contact. It is also a time saving method of delivery that requires minimum efforts from the customer’s side, they can simply book a delivery order using ECD’s web or mobile app and wait for the delivery driver to pick up their parcel. This delivery method eliminates any hassles as the parcel will be delivered straight to the recipient’s home or business location.

Delivery driver delivering to customer
Photo by Kindel Media from Pexels

2. ECD Points involved delivery

In addition to the above, ECD is also adopting the ECD Points involved delivery method by including stores and smart lockers as ECD pick up and drop off points.
ECD is partnering with various retail stores and implementing smartlockers in order to make the delivery process easier and more efficient for you as customers. This mode of delivery involves the customer dropping off or picking up his/her parcel at the nearest ECD partner store or smartlocker.
Two options exist, namely:

  • ECD Point to DOOR or DOOR to ECD Point delivery: Drop Off your parcel at the closest ECD point (either a partner store or smartlocker) and it will be delivered to the recipient’s door address (or visa versa). Prices start from R40, depending on size and distance.
  • ECD Point to ECD Point delivery: Drop Off your parcel at the closest ECD point and it will then be delivered to another ECD point. The price of this service start from R35.

Store involved delivery is beneficial as these stores exist in a wide range of locations, making them a convenient pick-up point for many customers (including individuals or businesses). Furthermore, this method of delivery saves costs due to the reduction or elimination of costly re-deliveries, and saves time for busy customers who are rarely at home and prefer to choose when to drop off or pick up their parcels following their packed and dynamic schedules.

Customer using ECD locker
ECD Lockers

Benefits of using ECD’s services

These new service offerings will be beneficial for businesses due to:

  • the quick delivery speed;
  • affordability;
  • improved online delivery experience;
  • elimination of re-delivery;
  • easy-to-use functions; and ‘
  • co-operation between Africa and Japan leads to improved technology transfer and encouraging investment

Thanks to the adoption of ECD points alongside door delivery, it is easily accessible and allows for greater flexibility in fetching parcels, at a time convenient for the customer. Along with the above additional services, customers will be able to easily obtain a quote for their delivery on ECD’s website and mobile or web apps.
ECD is excited to launch their new service offerings and hope to collaborate with its customers in ensuring both individual and business last-mile delivery success.

Related News

Introducing ECD Software Solutions: Revolutionizing the Logistics Industry

In today’s fast-paced world, the logistics industry plays a crucial role in ensuring the smooth functioning of businesses worldwide. However, with various challenges such as unsatisfied customers, lack of transparency, and inefficient communication processes, it can be challenging to keep operations running seamlessly. This is where ECD Logistics Software Solutions comes in, providing an innovative and streamlined solution to all your logistics problems.


With extensive experience in the African delivery market, our team has gained valuable insights into the challenges facing the logistics industry. Our mission is to use our knowledge to support your company and improve your overall operations management.


a man controlling logistics operations with software


Our software solutions aim to provide logistics companies with the necessary tools to improve their operations’ overall management, providing access to critical data to make informed decisions, boosting productivity and efficiency. With features such as seamless management, real-time tracking, route optimization, and visibility, we ensure that logistics companies can operate with maximum efficiency.


Our software solutions offer various benefits to logistics companies, including reducing fuel costs thanks to our route optimization and auto-assignment of drivers feature, reducing recruitment and retention costs of drivers and admin staff, and faster delivery times, thanks to our route optimization feature.


Furthermore, our software provides a safer work environment and deliveries with our safe route tracking and avoiding crime hotspots option. Our software solutions also open doors to new business opportunities with gig drivers and delivery point models, increasing revenue opportunities for logistics companies.


Our software’s key features and functions include gig drivers’ workforce model, driver management, and route optimization, customer management, and apps, delivery plugins on CMS, and maintenance. Our software solutions provide an all-encompassing solution to logistics companies, ensuring seamless and efficient operations.


In conclusion, with ECD Software Solutions, logistics companies can streamline their operations, optimize their routes, reduce fuel costs, and increase customer satisfaction, providing an efficient and cost-effective solution to all your logistics needs. Trust ECD Software Solutions to revolutionize your logistics operations and take your business to new heights.

ECD reaches new milestone with 5000 last mile deliveries completed in South Africa

[South Africa] ECD, a leading last-mile delivery company, has recently achieved a new milestone by completing 5000 deliveries across South Africa in March 2023. This is a significant achievement for the company, which has been operating for several months, and demonstrates its commitment to providing convenient and fast delivery services to its customers.


ECD has been focusing on delivering quality services to its customers, offering them a range of delivery options to suit their needs. From 24 hours domestic delivery to budget and overnight Nationwide delivery, ECD has been committed to ensuring that its customers receive their orders on time and in excellent condition. The company’s success can be attributed to its highly dedicated team, who are devoted to providing excellent customer service and ensuring that every delivery is handled with care.


ECD’s team members express their excitement about the company’s new milestone, saying, “We are thrilled to have achieved this new milestone, and we are grateful to our customers for their continued support. Our goal has always been to offer our customers a convenient and fast delivery service, and we are proud to say that we have been able to achieve that.”


ECD’s achievement is a testament to the company’s dedication to providing its customers with quality delivery services. With its experienced team, commitment to excellence, and a focus on customer satisfaction, ECD is poised to continue growing and making a positive impact in the last-mile delivery industry.


Dear Valued Customers,


Greetings from ECD (Easy Collect & Drop) team.


Thank you for using our services and for joining us in this journey to improve the delivery experience in South Africa.

We regret to announce that ECD will be increasing its prices starting from February 1st, 2023. We want to ensure that we can offer you high-quality service, thus the reason for this increase.


This increase will come into effect on Wednesday 1st, February 2023.

We ask for your kind understanding, and we will keep doing our utmost best to offer you the most convenient delivery experience in South Africa.


Best regards,

ECD team

ANNOUNCEMENT: Base Rates will increase by R2 starting November 14th

Dear Valued Customers,



Greetings from ECD (Easy Collect & Drop) team.



The Department of Mineral Resources and Energy announced recently the newest prices for fuel indicating an increase in diesel price by around R1.44 per litre in November. This increase is due to the depreciation of the ZAR against the USD and the hike in fuel prices globally.



ECD has been doing its best to maintain affordable rates and has not increased its delivery fees since the start of 2022, but it is no longer possible for us to run operations normally.


We regret to announce that ECD has no other choice but to increase the base rate of all delivery options by R2.00 (the change will affect the base rate only, for example, the Door-to-Door delivery fee will start from R52.00 instead of R50.00).


This increase will come into effect on Monday 14 November 2022.

We ask for your kind understanding, and we will keep doing our utmost best to offer you the most convenient delivery experience in South Africa.


Best regards,

ECD team

ECD Delivery Announces Its Black Friday Super Campaign

Black Friday is the perfect occasion for online sellers to increase the number of sales and introduce their business to a new base of customers, kicking off the holidays season successfully. Many of those sellers are looking for campaigns for their businesses as well, for example, a delivery campaign.


ECD (Easy Collect & Drop), as a delivery partner of many small and medium sized business, launched a new campaign in November to offer its customers extra credit when the use the balance top-up function. The credit from this delivery campaign can be used to book delivery orders on ECD Web and Mobile apps.


This “Black Friday Super Campaign” is available from November 1st until November 30th, and thanks to it, ECD customers can enjoy the following scheme:

  • An extra R20 for any top-up amount between R500 & R999
  • An extra R45 for any top-up amount between R1000 & R1499
  • An extra R80 for any top-up amount over R1500


While focusing on offering a satisfactory delivery experience in South Africa, ECD team will continue to launch future campaigns to celebrate the last-mile delivery in the country.

ECD x African Basket: More Stores Joined Our Parcels’ Pickup and Drop-off Points Network

[Gauteng, South Africa]: Easy Collect & Drop strengthened its partnership with African Basket through the addition of 3 more partner stores to its Network of ECD Points for parcels’ pickup and drop-off options. African Basket is an exclusive distributor of a variety of grocery brands from South, Central and West African region, and has a number of stores available across South Africa.


African Basket Lillian Nqoyi, African Basket Randburg and African Basket Sunnyside are the stores currently available for ECD customers to use as Drop-off or Pickup points for their parcels.

Through this collaboration, we hope to make it easy for both our customers and those of African Basket to do their deliveries while shopping for groceries at the same time! More stores will be joining our network soon.

The complete list ECD Points can be found in the following page: [Find an ECD Point].


About ECD Points Delivery: ECD is adopting ECD Points delivery (smart lockers and ECD partner stores). These points are used by customers for easy parcels pick-up and drop-off.
ECD Points delivery is beneficial as these stores and lockers are located across Gauteng. This makes them a convenient pick-up point for many customers (including individuals or businesses).

In addition to convenience, ECD Points saves costs due to the elimination of re-deliveries and saves time for busy customers who are rarely at home and prefer to choose when to drop off or pick up their parcels following their packed and dynamic schedules.